SHIPPING, GUARANTEE, REPAIRS


********SPECIAL NOTICE TO HARMONICA CUSTOMERS:********
NO CUSTOM HARPS AVAILABLE EXCEPT WITH INSTRUCTIONAL PACKAGES

I'm taking a break from making my custom Power Harps for a while, 
so I have the time and head-space to record new music, write new 
instructional  material, try out new harp designs - and just PLAY!!

I also have a new job working for Suzuki Musical Instruments Co. as
their International Harmonica Specialist, which places demands on my time.

Sorry if you're disappointed in not being able to order the harp you want, 
but I can promise some cool new stuff will come out of this sabbatical.

I'm still supplying the harps that go with the "Play Irish Music on the Blues Harp"
package, and all my CDs are still available to order.

 Feel Free to Email me if you have any queries.

NORMAL SHIPPING TIMES
CDs and Instructional Book Packages (with or without harmonicas) will be posted 
within 2 weeks of receiving payment (generally much sooner)

Custom Harmonicas will be posted within a month of payment unless there are special circumstances. 
These will be advised by email and the item made & posted at the earliest opportunity.


POSTAL CHARGES
International postage is by airmail (Recorded Delivery, signed-for on receipt) or FedEx.
Postage in the UK is by Special Delivery. 

Postal costs vary depending on the size of the order. Postal charges are:

SHIPPING SMALLEST ORDER:      1 or 2 CDs £3
SHIPPING SMALL ORDER:  3-5 CDs, 1 Book Only (no Harps), 1 Custom Diatonic Harmonica £7
SHIPPING MEDIUM ORDER: 6-9 CDs, 1 Instructional Package (With 2 Harps), 1 Custom Chromatic Harmonica, 2 Custom Diatonics £10
SHIPPING LARGE ORDER: 10-15 CDs, 2 Instructional Packages (With Harps), 2 Custom Chromatic Harmonicas, 3-5 Custom Diatonics £13
SHIPPING EXTRA-LARGE ORDER: Larger packages. (SUBJECT TO EMAIL CONFIRMATION) £17
PRIORITY 10 DAY SERVICE PLUS FEDEX (Non-UK Customers Only): I get the package (Under 0.5 kg) to you within 10 days of receiving your order, via secure Fedex service with Tracking Number. Price is higher for heavier packages (THIS OPTION IS SUBJECT TO PREVIOUS CONFIRMATION BY EMAIL £80
PRIORITY 10 DAY SERVICE FOR UK CUSTOMERS: I get the package (under 0.5kg) to you within 10 days of receiving your order with Special Delivery. Price is higher for heavier packages. (THIS OPTION IS SUBJECT TO PREVIOUS CONFIRMATION BY EMAIL £60

(If you want to see the price equivalent in your home currency, click here)

PICK THE CORRECT POSTAL CHARGE FOR YOUR PACKAGE AND ADD IT TO THE TOTAL COST
then go to the payment page here

Extra Information on the Priority Service:

PRIORITY 10 DAY SERVICE PLUS FEDEX: International Customers
If you live outside the UK, want to jump the queue and have your instrument made and shipped straight away, I offer a Priority Service via FedEx International Couriers. FedEx charge me about £30 for shipping of a small parcel (under 0.5 kg) to the United States and elsewhere in the world. There is an extra charge of £50 for the Priority Service, making a total charge of £80. If you want this option, we must agree it by email before you place your order. Once it is agreed, I will do my utmost to get the item/s to your door within 10 days of receiving your order. If it is impossible to do this (eg. because of unexpected delays in ordering parts), I will keep you informed and get the package to you as close as possible to the 10 day period.

PRIORITY 10 DAY SERVICE: UK Customers
If you live in the UK, want to jump the queue and have your instrument made and shipped straight away, I offer for UK customers a Priority Service with Royal Mail  Special Delivery. There is an extra charge of £60 for a package of under 0.5 kg (larger packages cost more). If you want this option, we must agree it by email before you place your order. Once it is agreed, I will do my utmost to get the item/s to your door within 10 days of receiving your order. If it is impossible to do this (eg. because of unexpected delays in ordering parts), I will keep you informed and get the package to you as close as possible to the 10 day period.

GUARANTEE  &  REPAIRS

GUARANTEE

 If for any reason you find fault with an item after receiving it, you must inform me in the first week of ownership. 

 If the problem can't be fixed by email or phone, 
the item must be returned and received by me in as-new condition no later than 3 weeks after it was posted. 

I will then fix the problem (repair or replace) and re-ship at my expense. If you decide then not to keep the item, 
it must be returned in as-new condition and received by me no later than 3 weeks after it was re-sent. 
In that circumstance you will be due a refund minus £50 off the total cost of your order. 


HARMONICA REPAIRS

All harmonicas eventually need repairs and retuning. 
If you are a very hard or wet player, reed or valve problems can occur within minutes on the best of harmonicas.
Some players go through several harps in one gig! This can be very expensive, so treat your harp with care. 
Especially don't bend notes to breaking point, and let the harp dry out after playing.

If you follow these rules and keep the harmonica in its case when not in use, it will last well even with heavy usage.
However, eventually adjustments will need to be made to tuning and setup, and reeds/valves may need replacing.

You should learn to do this yourself as it is interesting and empowering. Repair knowledge allows you
to set up your harps just as you like them, and saves you a lot of money, time and hassle. 

However if you'd rather not do it yourself, I do service the harmonicas I make, on an hourly rate. 
Contact me by email in the first instance, and we'll take it from there.